Shipping Policy
Last updated: September 17, 2026
One shipping method
Every timepiece ships by FedEx Priority Overnight, fully insured for the full purchase price. We do not offer any other shipping method, and we do not ship internationally. We ship within the United States only.
We ship only to an authorized FedEx Hold-At Location
We do not deliver to homes or businesses. Every shipment is sent to an authorized FedEx Hold-At Location — a FedEx Office or other participating FedEx staffed location — where you pick it up in person.
This is not negotiable, and it is for your protection as much as ours. A watch left on a porch, signed for by a neighbor, or handed to a receptionist is a watch that insurance will not cover. Requiring an in-person pickup with identification eliminates the single largest cause of loss in high-value watch shipping.
How it works:
- Place your order as normal.
- We contact you to confirm the FedEx Hold-At Location most convenient to you, and we verify that the location accepts high-value hold-at shipments.
- We ship the watch to that location, fully insured, and send you the tracking number.
- You collect it at the counter and present a government-issued photo ID matching the name on the order. FedEx will not release the package to anyone else.
Please note:
- We cannot ship to a residential address, business address, PO box, APO/FPO address, freight forwarder, or mail drop.
- FedEx typically holds a package for five business days. If a package is not collected in time and returns to us, we will contact you and reship at your cost.
- We cannot redirect or reroute a high-value insured shipment once it is in transit. Please be certain of your chosen pickup location before we ship.
Shipping rates
Insured FedEx Priority Overnight, priced by order value:
| Order value | Shipping |
|---|---|
| Up to $4,000 | $65 |
| $4,001 – $8,000 | $75 |
| $8,001 – $12,000 | $90 |
| Over $12,000 | $110 |
The rate is calculated automatically at checkout based on your order total.
Sales tax
Texas residents are subject to Texas state and local sales tax, calculated automatically at checkout based on the destination ZIP code. Orders shipping outside Texas are not charged Texas sales tax.
Processing time
Orders are typically prepared and dispatched within one to two business days after payment clears. Mechanical watches receive a final function and timing check before packing, which occasionally adds a day. Orders placed after 2:00 PM Central, or on weekends and holidays, begin processing the next business day.
Orders paid by bank wire or Zelle ship after funds have cleared and settled in our account. Card orders may require identity or address verification before dispatch on higher-value purchases; this is routine for high-value goods and we will contact you if anything is needed.
Packaging
Watches are packaged discreetly. The outer packaging does not identify the contents or reference watches, jewelry, or our business name in any way that would suggest value.
Tracking
You receive a shipment confirmation with tracking as soon as the package is scanned by FedEx. Because these are high-value insured shipments, we release tracking information only to the purchaser.
At pickup — please read
Inspect the outer packaging at the FedEx counter before you sign for it. If it shows tampering, crushing, a cut or reapplied seal, or any sign of having been opened, refuse the package and contact us immediately. Once a package is signed for as received in good condition, insurance claims for loss or damage in transit become very difficult and often impossible.
Report any shipping damage or discrepancy to us within 24 hours of pickup, and keep all packaging so we can file a carrier claim within the required window.
Loss or damage in transit
If a shipment is lost or damaged in transit while insured by us, we handle the FedEx claim directly and will either replace the item where possible or issue a full refund. Please allow the time the carrier requires to complete its investigation.
Questions
Email chris@christophermichaeltimepieces.com or call 512-635-1236.